Privacy Policy

Last updated: June 2026

1. Who We Are

Essex Boiler Services is a trading name of A&E Central Heating Services Limited, a company registered in England and Wales under company number 15192764. Our registered office and trading address is in Harlow, Essex.

We are the "data controller" for the personal information we hold about you, which means we are responsible for deciding how we hold and use personal information about you.

2. Information We Collect

We collect personal information about you when you contact us, request a quote, book an appointment, or use our website. This may include:

• Your name, email address, phone number and postal address
• Details about your property and the service you require
• Information you provide when you contact us by phone, email or through our website contact form
• Payment information when you pay for our services (processed securely and not stored by us directly)
• Correspondence and communication history relating to your enquiry or job
• Technical information such as IP address and browser type when you visit our website, collected automatically through cookies (see Section 8)

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide quotes for our services
• Schedule and carry out boiler and heating work at your property
• Process payments for services provided
• Communicate with you about appointments, ongoing work, or follow-up servicing
• Comply with our legal and regulatory obligations, including Gas Safe record-keeping requirements
• Improve our services and website based on customer feedback
• Send you service reminders, such as annual boiler service due dates, where you have agreed to this

We will never sell your personal information to third parties.

4. Our Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases to process your personal data:

• Contract: where processing is necessary to provide a quote or carry out work you have requested
• Legitimate interests: where processing helps us run and improve our business, such as keeping records of work carried out
• Legal obligation: where we are required to keep certain records, such as Gas Safe certification and CP12 documentation
• Consent: where you have given us clear permission, such as opting in to marketing communications or service reminders

5. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Gas Safe Register, where required for certification and compliance purposes
• Boiler manufacturers, where necessary to register a warranty on a new installation
• Payment processing providers, to securely process transactions
• IT and software providers who help us run our business (such as booking and invoicing systems), under strict data processing agreements
• Regulatory or legal authorities, where we are required to do so by law

6. How Long We Keep Your Data

We keep your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

As a Gas Safe registered business, we are required to keep certain safety and compliance records (such as gas safety certificates) for a minimum period as set out by Gas Safe Register and HSE guidance. Other customer records are generally retained for up to 6 years to satisfy contractual and tax obligations, after which they are securely deleted or anonymised.

7. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Correct any inaccurate or incomplete data
• Request erasure of your personal data, in certain circumstances
• Restrict or object to how we process your data
• Request a copy of your data in a portable format
• Withdraw consent at any time where we rely on consent to process your data

To exercise any of these rights, please contact us using the details in Section 11 below. We will respond to your request within one month.

8. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, understand how visitors use our site, and support website functionality. Cookies are small text files stored on your device.

You can control or disable cookies through your browser settings at any time. Disabling cookies may affect how parts of our website function.

9. Data Security

We take the security of your personal information seriously and have put in place appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure or destruction. This includes secure storage of records and restricted access to personal data within our business.

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date.

11. Contact Us & Complaints

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

If you are not satisfied with our response, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority set up to uphold information rights: